Product Quality Guarantee

At Prime Leisure Depot, your satisfaction is our priority. That’s why we stand behind the quality of every item we offer. Each purchase is backed by a manufacturer’s warranty to ensure dependable performance and peace of mind. If you would like detailed information about warranty coverage for a specific item, feel free to contact us at support@PrimeLeisureDepot.com and our team will gladly assist you.

What If My Order Arrives Damaged?

We recommend carefully checking your package as soon as it is delivered. If you notice any visible damage — even if it appears limited to the outer packaging — be sure to document it when signing for the shipment.

If you are unable to fully inspect the contents at the time of delivery but suspect there may be an issue, please clearly note “suspect damage” on the delivery confirmation.

In the event that your item arrives damaged, simply email clear photos of the packaging and product to support@PrimeLeisureDepot.com. Once received, we will quickly review your claim and arrange a replacement or issue a refund — typically within one business day.

Our goal is to make the resolution process simple, fast, and stress-free.