Shipping Policy

Prime Leisure Depot
Effective Date: 02/16/2026
Last Updated: 02/16/2026

1. Introduction

At Prime Leisure Depot ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from PrimeLeisureDepot.com.

2. Shipping Destinations

Countries We Ship To:

We currently ship to:

United States (48 contiguous states)

At this time, we do not ship to Alaska, Hawaii, U.S. territories, or international destinations.

Future Expansion:

We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

Domestic Shipping (United States):

Free Standard Shipping on all orders within the contiguous United States.

No Hidden Fees:

All applicable shipping costs (if any) are calculated and displayed at checkout. There are no hidden fees.

4. Order Processing Time

Processing Time:

Orders are processed within 1–2 business days (Monday to Friday, excluding holidays).

Order Cut-Off Time:

Orders placed before 2:00 PM EST will begin processing the same business day.

Weekend and Holiday Orders:

Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

Domestic Shipping:

Standard Shipping: 3–7 business days

Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, freight scheduling, or carrier delays.

6. Shipping Methods and Carriers

Reliable Carriers:

We partner with reputable carriers to ensure safe and timely delivery.

Parcel Carriers:

UPS
FedEx
USPS

LTL Freight Carriers (for oversized items):

FedEx Freight
Old Dominion
Estes Express
XPO Logistics

Shipment Tracking:

All orders include tracking information, which will be provided via email once your order has shipped.

Insurance:

Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

7. Order Tracking

After your order ships, you will receive an email containing:

Tracking Number
Carrier Name
Link to track your package

To track your order, use the tracking link provided in your shipping confirmation email.

If you need assistance, please contact our customer service team.

8. Delivery Issues

8.1 Delayed or Lost Packages

If your package is delayed beyond the estimated delivery window, please contact us at:

Email: support@primeleisuredepot.com
Phone: (855) 388-4494

If tracking shows delivered but you have not received the package:

Verify the shipping address
Check with neighbors or property management
Contact us for further assistance

8.2 Damaged Packages

If your package arrives damaged:

Take clear photos of the packaging and damaged item(s).
Contact us within 7 days of delivery at support@primeleisuredepot.com.

We will review your claim and arrange a replacement or refund as appropriate.

9. Missing Items

If items are missing from your order:

Contact us within 7 days of delivery
Provide your order number and details of the missing item(s)

We will investigate promptly and send the missing item(s) or issue a refund if necessary.

10. Return and Refund Policy

Returns:

Returns are accepted within 30 days of delivery.

Conditions:

Items must be unused, undamaged, and in original packaging.
Certain items may not be eligible for return (see Return & Refund Policy for details).

Return Shipping Costs:

Return shipping is covered by Prime Leisure Depot for eligible returns.

Refunds:

Refunds are processed within 5–10 business days after the returned item is received and inspected.
Refunds are issued to the original payment method.

For complete details, please refer to our Return & Refund Policy.

11. Incorrect Address

Please ensure your shipping information is accurate at checkout.

We are not responsible for orders shipped to incorrect addresses provided by the customer.

If a package is returned due to an incorrect address:

We will contact you to arrange reshipment.
Additional shipping charges may apply.

12. Contact Information

If you have questions regarding your shipment, please contact us:

Prime Leisure Depot
7901 4th St N STE 300
St. Petersburg, Florida 33702
United States