Return and Refund Policy

Prime Leisure Depot
Effective Date: 02/16/2026
Last Updated: 02/16/2026

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1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Prime Leisure Depot website located at www.primeleisuredepot.com ("Website"). By placing an order, you agree to the terms outlined below.

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2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

Email: support@primeleisuredepot.com
Phone: (855) 388-4494
Address: 7901 4th St N STE 300, St. Petersburg, Florida 33702, United States

Customer Service Hours:
Monday–Friday, 9:00 AM – 5:00 PM EST

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3. Return Eligibility

Customers in the United States may request a return within 30 days of receiving the product, subject to the conditions outlined below.

3.1 Conditions for Return

Unused and Undamaged:
The item must be unused, undamaged, and in the same condition that you received it.

Original Packaging:
The item must be returned in its original packaging with all labels and tags attached.

Proof of Purchase:
A receipt or order confirmation is required.

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4. Return Process

4.1 Initiating a Return

To initiate a return:

Contact Customer Service:
Email us at support@primeleisuredepot.com or call (855) 388-4494 within 30 days of delivery.

Please provide:

• Your order number

• A detailed reason for the return

• Photos (if applicable)

Return Authorization:
After reviewing your request, we will provide return instructions. If applicable, a Return Merchandise Authorization (RMA) number will be issued.

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4.2 Preparing Your Return

Package the Item Safely:
Securely pack the item in its original packaging.
Include all accessories, manuals, and any promotional items received.

Include Documentation:
Include your RMA number (if provided) and proof of purchase.

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4.3 Shipping the Return

Shipping Method:
Use a trackable shipping method to ensure safe delivery.

Return Window:
Ship the item within 7 days of receiving return authorization.

Customers are responsible for return shipping costs unless the return is due to our error (defective, damaged, or incorrect item).

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5. Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in cases where:

• The item was defective

• The item arrived damaged

• The incorrect product was shipped

In those cases, return shipping will be covered by Prime Leisure Depot.

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6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

Eligibility:
Items must be unused, undamaged, and in original packaging.
Return requests must be made within 30 days of delivery.

Refund:
Approved refunds will be issued to the original payment method, minus a 20% restocking fee.
Customers are responsible for return shipping costs.

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6.2 Defective or Damaged Goods

Notification:
You must contact us within 7 days of delivery.

Documentation:
Provide clear photos of the damage or defect.

Resolution:
We will offer a replacement or a full refund, including return shipping costs if applicable.

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6.3 Incorrect Product Received

Notification:
Inform us within 7 days of delivery.

Resolution:
We will arrange return shipping at our expense and ship the correct item or issue a full refund.

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6.4 Product Never Arrived

Notification:
Contact us if your product does not arrive within the estimated delivery timeframe (generally 4–7 business days after shipment).

Resolution:
We will initiate an investigation with the carrier. If the product is confirmed lost, we will offer either:

• A replacement shipment, or

• A full refund

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6.5 Order Cancellation

Before Shipment:
Orders may be canceled within 24 hours of placement, provided they have not yet been processed or shipped.

After Shipment:
If the order has already shipped, you must follow the standard return procedure after receiving the product.

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7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

• Custom or personalized products

• Perishable goods

• Intimate or sanitary goods (unless unopened and unused)

• Gift cards

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8. Refunds

8.1 Refund Conditions

Refunds are issued only after we receive and inspect the returned item.

We will notify you via email regarding the approval or rejection of your refund.

Items must meet all eligibility criteria outlined in Section 3.

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8.2 Refund Processing

Method:
Refunds are processed to the original payment method used at checkout.

Time Frame:
Refunds are processed within 5–7 business days after the returned item is received and inspected.

Please note that your bank or credit card issuer may require additional time to post the refund.

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8.3 Partial Refunds

Partial refunds may be granted in the following situations:

• Items not returned in original condition

• Items damaged or missing parts not due to our error

• Returns requested outside the 30-day window

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9. Exchanges

We replace items if they are defective, damaged, or incorrect.

To request an exchange, contact us at support@primeleisuredepot.com.

If the exchange is due to our error, shipping costs will be covered by Prime Leisure Depot.

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10. Timelines

Return Window:
Returns must be requested within 30 days of delivery.

Return Shipment Deadline:
Items must be shipped within 7 days of receiving return authorization.

Refund Processing:
Refunds are processed within 5–7 business days after inspection.

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11. Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

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12. Questions and Support

For more information, please:

Visit our FAQ Page
or

Contact our Customer Service team:
Email: support@primeleisuredepot.com
Phone: (855) 388-4494

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Prime Leisure Depot
Phone: (855) 388-4494
Email: support@primeleisuredepot.com
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
Address: 7901 4th St N STE 300, St. Petersburg, Florida 33702, United States

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By making a purchase on our Website, you agree to this Return and Refund Policy.